Frequently Asked Questions

Booking is simple! Browse our available apartments, select your preferred dates and lease term, and complete your booking online. You'll receive instant confirmation and can sign your lease digitally.

We accept credit/debit cards, bank transfers, and PayNow. All payments are processed securely through our payment partners.

A security deposit equivalent to one month's rent is required. This is fully refundable at the end of your stay, subject to the apartment condition. We conduct a fair assessment and process refunds within 14 business days.

Your monthly rent includes: fully furnished apartment, high-speed WiFi, utilities (water, electricity, gas), bi-weekly cleaning, building amenities, and 24/7 guest support. There are no hidden fees.

Our minimum lease term is 1 month. We offer monthly, extended stay (6-11 months), and annual lease options with different pricing tiers.

Yes! Subject to availability, you can extend your stay. We'll notify you 30 days before your lease ends to discuss extension options. Extended stays may qualify for lower monthly rates.

Cancellations made 14+ days before check-in receive a full refund. Cancellations within 14 days are subject to one month's rent. Early termination requires 30 days notice. Please review your lease for complete terms.

We offer self check-in via smart lock. You'll receive your access code 24 hours before check-in. Check-in is available from 3 PM onwards. Early check-in may be arranged subject to availability.

Report any issues through our guest app or contact our 24/7 support team. We handle all maintenance at no extra cost to you. Emergency repairs are addressed within hours; non-urgent issues within 48 hours.

Yes, guests are welcome! For security purposes, please register any guests staying more than 3 nights through our app. The apartment's maximum occupancy must be respected.

Pet policies vary by building. Look for the pet-friendly filter when searching apartments. Pet-friendly units may require an additional pet deposit. Please disclose pets during booking.

You need a valid long-term pass (Employment Pass, S Pass, Dependent's Pass, Student Pass, etc.) or Long-Term Visit Pass (LTVP) to sign a lease in Singapore. Short-term visitors with Tourist Visas should contact us for options.

Yes, you can use the apartment address for official correspondence, bank accounts, and mail. For certain government registrations, you may need a letter of residence which we can provide.